Warranty & Returns Policy

1. WARRANTY COVERAGE
1.1 Device Categories and Durations

E-cigarette Kits/Devices (External Battery-Compatible): Six (6) months from purchase date.
Batteries & Mods: Sixty (60) calendar days from purchase date. Warranty voids if damage results from misuse, tampering, or improper handling.
Consumables (Clearomizers/Atomizers/Pods/Tanks): Excluded from warranty except for Dead on Arrival (DOA) claims reported within seven (7) days of delivery. Replacement discretion reserved.
Charging Accessories (Chargers/Cases/Adapters): Twelve (12) months from purchase date, covering electrical malfunctions (e.g., charging failure).
Disposable E-Cigarettes: Return costs for opened/used units borne by the customer. DOA claims eligible for shipping cost reimbursement after Quality Control verification.
E-Liquids: Non-warrantable unless defective due to manufacturing or shipping errors.
1.2 Consumable Lifespan Guidelines

Coils/Pods/Tanks: Functional lifespan ranges 2–14 days, contingent on e-liquid composition, power settings, and usage patterns.
Tank Components: Subject to wear; regular maintenance/replacement required for optimal performance.

2. WARRANTY EXCLUSIONS
Coverage does not apply to:

Normal Wear and Tear: Degradation from routine use.
User-Induced Damage: Mishandling, accidents, negligence, or unauthorized repairs.
Operational Noncompliance: Failure to follow usage/maintenance instructions.
Third-Party Modifications: Alterations by non-authorized personnel.
Environmental Factors: Damage from abnormal storage/working conditions.
Note: Statutory rights for defective products remain unaffected. Consult local consumer protection agencies for guidance.

3. DEFECTIVE PRODUCT CLAIMS
3.1 Reporting Requirements

Notify Customer Service within twenty-four (24) hours of delivery.
Retain all items and documentation (batch numbers, photographs) until resolution.
3.2 Resolution Protocol

Defective items verified via inspection/testing will receive replacements or refunds within thirty (30) days.
Refunds issued via original payment method; unavailable products substituted with equivalents.
Claims denied for misuse/accidental damage incur return shipping costs.

4. RETURNS & REFUNDS PROCEDURE
4.1 Authorization Requirements

Obtain a Returns Merchandise Authorization (RMA) number:
Account holders: Via "My Returns" portal.
Guest users: Submit request via designated online form.
Unauthorized returns may be discarded.
4.2 Shipping Obligations

Use tracked/insured delivery; label packages with RMA, order number, and return reason.
Returns must arrive within ten (10) business days of claim initiation.
Customers liable for transit loss/damage.
4.3 Processing Timeline

Allow five (5) business days for defect verification and resolution post-receipt.

5. CUSTOMER SERVICE COMMITMENT
Randmvapeaustralia.com guarantees:

Professional Conduct: Courteous and prompt inquiry handling.
Transparency: Clear explanations of decisions/policies.
Accountability: Corrections for errors and thorough complaint investigations.
Data Integrity: Confidential treatment of customer information.